Terms & Conditions

Terms and Conditions

Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Joanna James Ltd.

You are permitted to use extracts from this site on the following basis:

Copyright notice:

1.Use of documents and related graphics on this site is for information and/or personal use only;

2.Any copies of the static pages saved to disk or to any other storage medium may only be used to print extracts for personal use, copies of the mapping from the dynamic ordering interface are not permitted;

3.No documents or related graphics on this site are to be modified in any way;

4.Graphics on this site are not to be used separately from the accompanying text

5.No part of this site may be reproduced or stored in any other site or included in any public or private electronic retrieval system or service without the prior written permission of Joanna James Ltd.

Terms of use:

Any rights not expressly granted in these Terms are reserved.

1.Access to and use of this site is provided by Joanna James Ltd. subject to the following Terms and Conditions.

2.Use of this site constitutes your acceptance of these Terms and Conditions which take effect when you first use this site.

Joanna James Ltd. reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to joanna-james.com in timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

3.Whilst Joanna James Ltd. endeavours to ensure that this site is normally available 24 hours a day, Joanna James Ltd. will not be liable if for any reason the site is unavailable at any time or for any period.

4.Access to this site may be suspended temporarily or permanently and without notice.

5.Access to the ordering area of the Joanna-James.com site is subject to the creation of an account. The details provided on registering and the security of access details and passwords are the responsibility of the applicant.

6.Whilst Joanna James Ltd. endeavours to ensure that the information including the mapping on this site is correct, no warranty, express or implied, is given as to its accuracy beyond that stated by the original supplier and Joanna James Ltd. does not accept any liability for error or omission. In particular, Joanna James Ltd. reminds you that the mapping can only be accurate as at the date that the mapping was collected and where updates have been made it does not indicate a full resurvey of that location.

7.Part of this site contains materials submitted toJoanna James Ltd. by third parties. Third parties are responsible for ensuring that materials submitted for inclusion on this site comply with national and relevant foreign law. Joanna James Ltd. can not guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation and any all loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein. Confirmation of the accuracy and currency in the information should be sought from the establishments concerned.

8.Joanna James Ltd. shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

9.Joanna James Ltd. accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an “as is” basis with no warranty, express or implied, for the information provided within them.

10.If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, then to the extent and within the jurisdiction in which that Term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

11.By accessing any part of this site, you should be deemed to have accepted these Terms in full.

12.These Terms shall be governed by and construed in accordance with English law.


Applications for invoice accounts will be considered on request and may be subject to a credit limit. Invoices are payable within 30 days of issue.

Data Licences

Details of mapping licensing terms are supplied at the time of purchase according to the standard licence document.

Money back guarantee

At Joanna James Ltd. we want you to be satisfied every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

For digital products:

If for any reason you are unhappy with your purchase, you can return it to us, within 7 days, and we will issue a full refund for the price you paid for the item.

To return digital products, please follow this procedure:

1.Email us at info@joanna-james.com with order reference and reason for return.

2. We will investigate your request and contact you as soon as we can.

This returns policy does not affect your statutory rights.